What is the Mississauga Oakville Veterinary Emergency Hospital?
The Mississauga Oakville Veterinary Emergency Hospital is an equipped trauma and medical facility for dogs, cats and other pets. The hospital offers emergency treatment 24/7, which is critical for those times when your regular veterinarian is not available. During the day, the hospital also serves as a referral hospital, where your pet may receive treatment from one of the veterinary specialists on staff, when referred by your veterinarian.
What is a veterinary emergency?
A veterinary emergency may occur if your pet is injured, or suddenly develops a life-threatening disease. If your own veterinarian is not available and you are not certain if your pet is experiencing a veterinary emergency, contact the Mississauga Oakville Veterinary Emergency Hospital at 905-829-9444. An emergency for your pet may involve some of the following:
- Trauma from being hit by a car, from receiving a bite, or burn injuries
- Having trouble urinating, or is not producing urine
- Unwilling or unable to eat
- Difficulty breathing
- Seizures, paralysis or altered consciousness
- Severe vomiting and diarrhea
- Known ingestion of a toxin
- Shock: signs of shock which can include weakness, pale mucous membranes in the mouth, cold extremities, and an abnormal heart rate
- Abnormal heart rhythm
- Has undergone surgery and is not recovering or is having trouble in the first few post-operative days
Do I need a referral for emergencies?
No. If your family veterinarian is closed our emergency service will assist you and your pet. During regular business hours we strongly encourage you to get a referral from your veterinarian. Communication between your veterinarian and our hospital helps to provide your pet with comprehensive medical care. Your veterinarian has your pet’s complete medical record and can relay important information about your pet’s history.
What is a ‘triage’?
Upon arrival to the emergency department your pet will be triaged, which means a staff member will bring your pet to the treatment area to have their vitals taken and to be given a brief assessment by a veterinarian. The more life-threatening cases are seen first regardless of when other emergencies arrive. Unfortunately less critical patients will have to wait and some appointments may be interrupted to assess other critical animals. We make every effort to reduce wait times for you and your pet however the number of incoming emergencies can be unpredictable.
What is a veterinary referral?
The Mississauga Oakville Veterinary Emergency Hospital understands that pet owners seek an advanced level of care. Your family veterinarian and the hospital will work together to provide comprehensive care for your pet. With our referral services your pet will have access to specialized diagnostics and treatment options. We understand that you want thorough and knowledgeable care for your pet.
During daytime hours, the Mississauga Oakville Veterinary Emergency Hospital operates both as an emergency hospital and a specialized treatment facility, offering veterinary referral services.
Your family veterinarian may diagnose your pet with a specific problem or condition and refer you to one of the hospital’s specialists for further treatment. The hospital’s veterinary specialists are qualified in various disciplines.
Specialists are available for a scheduled appointment during daytime hours, only by referral, from your family veterinarian.
What is a ‘board-certified’ specialist?
A board-certified specialist is a veterinarian who has met the certification requirements by a veterinary specialty board. There are over 20 veterinary specialties representing services such as Anesthesiology, Cardiology, Dermatology, Dentistry, Emergency and Critical Care, Internal Medicine, Oncology, Ophthalmology, Neurology, and Surgery. A board-certified specialist can be identified by the designation of letters such as “DACV…” which stands for Diplomate of the American College of Veterinary (insert specialty) after their name. You may see something like “DACVIM” for internal medicine or “DACVS” for surgery.
Board certification requires completion of a multi- year residency program after the completion of a 1 or 2 year internship program, doctor of veterinary medicine program and a minimum of a 2 year undergraduate program. All diplomats have successfully completed a rigorous examination in their field after extensive training, research and publication. Only then can they call themselves a specialist.
How do I find the right specialist for my pet?
Your family veterinarian is the best person to decide which specialty department most suits your pet’s condition. If your pet needs to see more than one department, your family veterinarian can speak to the specialty department, review your pet’s medical history and together decide who is best suited for your pet’s further medical care.
How does a veterinary referral work?
If your veterinarian refers you to see a specialist, then an appointment will be set up at the hospital during regular business hours Monday through Saturday (service dependent). If required, your veterinarian will send any diagnostics either online or with you for the first appointment. In consultation with you and your veterinarian, the specialist will devise a diagnostic and treatment plan specific to your pet’s condition.
What financial options are available for my pet’s care?
Once a veterinarian has examined your pet and established a treatment plan, you will be provided with an estimate for services. If your pet is admitted to hospital, you are required to leave a 75% deposit on the expected services at that time. When your pet is discharged from hospital, the remaining balance is due. We accept cash, interact and credit cards (VISA, MasterCard). We do not accept personal cheques or AMEX.
We offer veterinary financing through ifinance MediCard. MediCard offers a variety of ways to pay for your veterinary services. You can choose to finance the full amount, or MediCard can finance a portion. Your equal monthly payments can also be customized to suit your budget. Applications are available in the reception area and pre-approval can be done that same day.
What are the financial options if I have pet insurance?
You should always check with your insurance company to confirm the level of coverage and expected costs you might incur. We will assist with your claim form at the time of discharge. You will be responsible for paying for your pet’s care at the time your pet is admitted to hospital and you will be reimbursed by your insurance company once you have submitted all the final paperwork.
Can I visit my pet once they are hospitalized?
Yes. In many cases we recommend visits, however visiting is not recommended on surgery days. Visiting hours are Monday to Friday from 11:00 am to 1:00 pm or 5pm to 9pm. Weekend visiting hours are from 11:00 am to 2:00pm. There are no visiting hours on holidays. Please limit visits to one visit per day, which means that all family members should visit at the same time. Afternoon visits are limited to 30 minutes, evening visits are limited to 15 minutes, and critical patients can only be visited for a few minutes.
Can I leave my pet’s own food?
Our hospital carries a wide variety of food brands and types. You may bring your pet’s own food while hospitalized however, we cannot accept raw food diets into the hospital.
Should I bring my pet’s medication to the hospital?
Yes. Bringing your pet’s medication to the hospital is a good idea. It allows the veterinarian to see the medication, dose, frequency and instructions. When appropriate we will continue to use these medications without additional costs to you.
Can I leave items for my pet such as toys, blankets, food bowls or other items?
No. We cannot accept any personal items from home. Please take all personal items for your pet with you when they are admitted. This policy is in place to keep your pet safe and to reduce the risk of infection to other patients. If items are left with your pet, they may not be returned.
Will my pet be supervised at night?
Yes. Your pet will have 24 hour attention with at least 1 veterinarian in the hospital at all times and multiple veterinary technicians and animal care attendants. Specialists are on-call should their services be required.
Will I get updates while my pet is in the hospital?
Yes. It is important for the veterinarian and staff to update you on your pet’s status, diagnostic test results, and plans. We understand that while a pet is hospitalized the entire family is stressed and worried. We ask that one primary person represent the family for updates.
Will my veterinarian receive updates?
Yes. Your family veterinarian will receive updates either by phone call, fax, or email. Medical records and diagnostic test results will be sent to your veterinarian upon completion.
What happens after my pet is discharged from hospital? Who do I follow up with?
When your pet is discharged from hospital you will be provided with a discharge summary. This discharge summary outlines your pet’s condition, test results, medications and who you should follow up with. It is extremely important to read the discharge instructions carefully. If you are unclear please ask the veterinary staff. Once you are home, if you have further questions, please do not hesitate to contact us.
Depending on the case you may need to continue seeing a specialist, while other cases can be managed with your family veterinarian.
What is an animal care attendant?
Animal care attendants (ACA) have completed a one year college course in animal care. Their training involves proper handling of animals, cleaning, feeding, and assisting the veterinary technician and veterinarian.
What is a registered veterinary technician?
A registered Veterinary technician (RVT) is an individual that has completed an accredited two year program in veterinary technology and has passed a board examination. A veterinary technician plays an important role, similar to a registered nurse, by assisting the veterinarian and in caring for your pet.